Terms and Conditions

This page details our customer terms and conditions.

Our Contact details:

Odds & Buds Florist - 1 West Street, Tavistock, Devon, PL19 8AD

Tel: 01822 615298.


Email: please use the contact form to get in touch

Making a purchase could not be easier. Just browse our online shop, and add what you wish to buy to your shopping cart. After you have finished your selection, click on the 'Checkout' button and you will be asked for a few details that we need to be able to complete the order.

We accept any debit or credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own local currency.

We accept most credit and debit card payments, Visa, Mastercard, Maestro. We do not accept American Express. If you would prefer you can place your order and pay over the phone by calling us.

Orders that are cancelled online or via the phone are subject to a cancellation fee.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when payment has been processed. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery Schedule Orders received before 11am Monday to Saturday UK time for UK delivery will be delivered on the same day if required.
Orders with a specified delivery date will be delivered on that day.
Orders placed to be delivered on a public holiday will be delivered the next working day. Online deliveries can only be in the UK. To send flowers overseas please telephone.

No timed deliveries - except for funeral tributes and weddings.

If you would like a same delivery but it is after 11am please phone the shop we may still be able to accomadate your order

If you require specific flowers please telephone at least 24 hours before delivery is required.

Orders are delivered ONCE. 
If a neighbour is home we will try and leave the flowers/plant with them providing they are willing to take responsibility for the delivery. If this cannot be done we will return the item back to the shop for the customer to collect from us. We always leave a note through the letterbox to let the customer know we have visited and where they can find their flowers
If the recipient is physically unable to collect their flowers/plant a new delivery date will be arranged with the recipient at Odds & Buds Florist earliest convenience.
Odds & Buds Florist are not responsible for theft or damage of flowers, plants or sundries if left.
We take care of our flowers and ensure freshness and quality at all times.
Tax Charges Orders are inclusive of 20% VAT
Credit Card Security. When the order is placed at our website, credit card numbers are encrypted using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
Guarantee - we guarantee your complete satisfaction.
Getting in touch with us, if you need to reach us, please email us using the link on the store page, alternatively, you can telephone or write to us at either address shown at the top or bottom of this page
Privacy Policy, you can view our Privacy Policy Online.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Orders that are cancelled online or via the phone are subject to a cancellation fee.

Refunds/Returns Policy

Refunds may occasionally be given at the discretion of the management. Because of the perishable nature of our products you are advised to make any complaint within 1 working day of the delivery of your flowers. We always endeavour to reach an agreement with the recipient for either  a replacement or a refund depending upon the nature of the complaint.

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Odds & Buds Florist - 1 West Street, Tavistock, Devon, PL19 8AD - Tel: 01822 615298